Terms of sale

Who you are buying from. BudBricks is run by The Trustee for Budbricks Trust, ABN 32 508 902 730, based in Queensland, Australia. Contact us at info@gronkie.com.

Prices. Our prices are set in Australian dollars. If you shop from outside Australia, checkout may show the price in your own currency, converted by our payment provider Stripe at its exchange rate on the day, which includes a small conversion margin. You choose the currency at checkout before you pay. We are not registered for GST, so our prices do not include GST and our receipts are not tax invoices. The amount you pay is the total shown at checkout, including shipping, in the currency you chose. Your bank may add its own fees. Refunds are paid in the currency you paid in.

Personalised and made-to-order items. Many of our products are made for you from the details you enter: names, text, colours and options. Before you pay, check the preview and spelling carefully. We make the item exactly as entered. The preview is a close guide, but colours and finishes on real printed and cut items can vary slightly from your screen.

Your content. By entering names, words or images, you confirm you have the right to use them and that they are not offensive or someone else's trademark. We may decline or refund an order we are not willing to make.

Payment. Payments are processed by Stripe. We never see or store your full card details. Your card statement will show GRONKIE* followed by the brand you ordered from.

Order acceptance. Your order is accepted when we send the order confirmation email. If we cannot make or supply an item (for example, a part runs out), we will contact you and refund what you paid for it.

Making and dispatch. Made-to-order items are made after you order and usually leave us within 1 to 5 working days, depending on the item. See Shipping and pickup for delivery times.

Your rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. See Returns and refunds.

Accounts and partners. School and retail partners order on account under their own written agreement; where that agreement differs from these terms, the agreement applies to the partner's orders.

Changes. We may update these terms. The version on the site when you order applies to that order.